We accept payments by credit card: Carte Bleue, Carte Visa, Carte Mastercard and American Express.

We also accept payment by Paypal.

Payments by postal check, bank check, transfer or administrative order are not accepted.

Yes, payment is 100% secure.
Transactions made on our e-shop are secured by SSL (Secure Socket Layer) protocol, which encrypts all information exchanged to process the payment. This information is not stored on our computer systems.

No banking information is stored on our site.
Your bank details are entered directly on the secure server of our technical partner. The banking information you provide, encrypted on your own computer, will never circulate unencrypted on the Internet.

You will receive a confirmation email a few moments after payment of your order.
If you have any doubts, you can consult your orders in the MY ACCOUNT section.
You will have access to your order history.

Please remember to check that our order confirmation email has not ended up in your spam folder!

Once your order has been confirmed, please contact our customer service team as soon as possible (sav@talc-paris.fr) to ensure that your order has not yet been processed. If this is not the case, you can modify your order or your delivery address.
Please include your order number in any request.

By default, we do not combine multiple orders. You will be responsible for paying shipping costs for each order.
However, grouping orders is possible if they are placed within the same half-day. Any excess shipping costs will be refunded to the account used for payment. In this case, please contact our team by email at sav@talc-paris.fr.

You have one hour to contact our After-Sales Service.
Beyond that, you can return the items to us for reimbursement once your package has been received, within 30 days from the day of receipt.

Talc pays the utmost attention to the quality of its products. However, if, despite the checks carried out, defects or errors are to be reported, we invite you to send an email to the After-Sales Service ( sav@talc-paris.fr ) to inform us of the problem.
Indicate the order number and attach photos if necessary.
A return slip will be sent to you by email, and all return and reshipping costs will be at our expense.

All items sold on www.talc-paris.fr are in stock and ready to be shipped to you. Please allow 24 to 48 hours for your order to be processed. This time may be extended during sales periods or when a collection is released online. For standard shipping, you will also need to factor in the delivery time.

See the “ Deliveries & Returns ” section for more details on prices and delivery times.

You can follow the delivery of your package by consulting the section MY ORDERS in your ACCOUNT.
Your tracking number for your package will be listed there.

Orders placed on our website are shipped from our logistics center. Unfortunately, you cannot pick up your order there.

For deliveries in mainland France, if after 5 working days you have not received anything and no delivery notice from the carrier has been left in your mailbox, contact our Customer Service (sav@talc-paris .Fr).
For international deliveries, delays for certain destinations can reach 8-10 days in standard service.
Beyond that, please contact our customer service.

You have 30 days after receiving your order to return your purchases to us if they are not suitable.
Send us an email (sav@talc-paris.fr) to let us know, specifying your order number and the items you wish to return (and exchange if applicable).

- In case of exchange, we cover all transport costs (return and reshipping).
- In the event of a return without exchange, the return will be at your expense. This will be done as standard for an amount of €5.90, which will be deducted from the refunded amount.

In both cases, to facilitate returns, we will send you a prepaid return slip.
All you have to do is print it and stick it on the package before shipping.

Please include your invoice with your shipment and specify the reason for your return on plain paper to facilitate the work of our logistics team.
The return address is:

TALC c/o OUILOG
Return Service
25 Heyrieux Station
69780 Saint-Pierre-De-Chandieu
France
phone: +33 (0)633852798

Products must be returned in their original packaging, with any accessories, and in perfect condition for resale. They must not have been worn, washed, or damaged. Our team reserves the right not to refund an item if it has suffered any damage.

PLEASE NOTE , we do not allow the return of the following items:
- gift cards
- underwear if their packaging has been opened, in order to guarantee to our customers that they have never been worn.

List of countries from which returns are free:
Metropolitan France, United Kingdom, Switzerland, Germany,
Austria, Belgium, Denmark, Spain, Estonia, Finland, Greece,
Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Poland,
Portugal, Slovakia, Sweden, Czech Republic, and Monaco.

From other countries, return shipping is at your expense. You choose the postal service.

For exchanges, however, sending the new part will be at our expense.

Indeed, we cover all costs in the event of an exchange.
But not for a simple exchange. And this, for two reasons:

- The first is that order preparation and shipping costs represent a significant burden for our young brand. It is crucial to be able to limit them to ensure good financial health.
Please note, however, that you are responsible for the return shipping costs. The shipping costs incurred for your order will be refunded along with the returned item(s).

- The second is the enormous energy waste and pollution associated with e-commerce shipping traffic.
With return rates approaching 30%, the textile sector is a major contributor to this waste.
At Talc, we make every effort to facilitate the customer experience by offering quality images, sometimes videos, but also a detailed size guide to limit unnecessary journeys as much as possible.

If you return your item without an exchange, we will send you a prepaid shipping label. We will then deduct the initial shipping costs from your refund.

You will receive an email as soon as your package has been received. In the event that you have not received confirmation of receipt within 10 days of your return, we invite you to contact the after-sales service and we will contact you as soon as possible.

In the event of a refund request, www.talc-paris.fr will reimburse you within a maximum of 15 days from the date of receipt of the returned package.
The amount refunded will be equivalent to that of the returned items less the initial delivery costs (in compensation for the prepaid return slip that we sent to you to facilitate your return).